Introducing: Kristina Gooding
We would like to take a moment to introduce you to our new Vice President of Business Development, Kristina Gooding.
Kristina has a stellar sales, marketing, and meetings & events background. She has over a decade of experience putting words into action in the meeting and convention industry; where she has designed and produced interactive events for a multitude of Fortune 1000 companies.
We are excited to have such a passionate, dedicated person as a part of our team. Kristina has keen insight, an unwavering dedication to customer service and a knack for delivering highly effective events.
Kristina will be a huge asset to our clients and we look forward to having you meet her!
Audience Response Keypads vs. Smartphone Voting
We've been hearing quite a bit about using smartphones as audience response devices lately. Naturally, we're intrigued since we've helped clients produce many whole-audience game shows using audience response systems...and we've also seen smartphone voting systems in use--so we have some thoughts.
We love the idea of an audience response device that the attendee can always have with them, keep with them, and is multi-purpose. That's what we love about the smartphone audience response concept.
However, the smartphone technology still has a few things that need to be worked out:
- Not everyone has a smartphone yet. Hard to believe, but true! Unless the company is providing the smartphone, it can be hard to reconcile the availability of technology AND make sure that the audience response system is compatible across all platforms.
- Reception. It can be difficult to get reception in an event room. Sometimes impossible. Though smartphones can often hook on to internal wifi, etc, this may pose security issues of another kind. Therefore, you have a legitimate concern with steady connectivity. If someone's cell signal gives out at a game-winning moment... We'd hate to be the judge on that one!
- With a smartphone, everything is at hand. Literally. It's easy to get distracted by an incoming text, email, the internet, etc. If you're using this in a large event it encourages people to have their cell phones out (when it can already be difficult to maintain their attention spans).
- Cheater, cheater. . . having a phone in-hand while voting makes sending a game show answer to a friend just a quick-text away. Not that we'd question the integrity of the audience, but stranger things have been known to happen.
A "Third Day" Audience
The game show itself went over very well--utilizing both a set of contestants and audience-response keypads so everyone could play along.
At the beginning of the third day, however, we noticed a marked change in the audience. The energy was low. They seemed tired. We asked another producer if the "networking" the night before was the culprit, and they responded--nonplussed--"No, it's just a typical third day audience."
Why does a third day audience get a pass on being as engaged as a first day audience? This was a bit of a shock to us--our "typical" events have the audience leaving MORE energized on the third day than on the first. Instead of a high climax on the first day followed by a slow, downhill denouement to the flight home, our events start out with moderate energy and build and build and build.
Why?
Energy in an event indicates that the audience is still primed for learning. Energy doesn't always equate with rah-rah pom-poms (though it certainly can, if the circumstances are right) but it signals active participation on the part of the audience members. You want an audience engaged all the days of your event--quite simply--so that all the days of messaging will be absorbed and taken back into the field.
How?
Making sure that an audience stays energized for an entire event is no small feat. Most events are designed to work against this goal; big opening followed by a keynote followed by presenter after presenter...a day of workshops...some strategy presentations on the final day...etc. Here are just a few broad-brush ways we keep an event from having a "Typical Third Day Audience":
- Have points of engagement throughout the event; games, discussions, audience interaction.
- Put the audience on teams and elicit their commitment to active (not passive) participation.
- (Along previous lines...) Have the audience develop their own goals and ground rules for the event.
- Incorporate competition through games and activities.
- Have an emcee whose purpose goes beyond introducing the next speaker; they can prime content, tie messages together, lead reflections and give the audience "brain breaks" in between speakers.
- Require all presentations to be engaging, brain-based, interactive, pointed and RELEVANT.
- Control the environment of the room--this may mean having fewer breakouts and more general session.
- Avoid information overload. You can start to do this by making sure each critical point/outcome is previewed, presented, reviewed (several times), and practiced. This will naturally limit the amount of information you can include, and will also increase chances of "what's important" being remembered.
- Change the way information is being presented frequently.
What's On Your Attendees' Agenda?
--Our client, about his attendees.
We frequently don't publish a detailed agenda in any of the event materials given to the attendees. If we do, it ends up being no more detailed than a start time and rough break/lunch times (and perhaps a rough end time).
Not having an agenda does several things:
It allows attendees to fully engage. Though it drives "Type-A" personalities a little nuts, not having an agenda allows attendees to give up control (of their time, not their responsibility/accountability), relax, and go with the event. They want to see what's next.
It takes away pre-conceived notions. If an attendee knows that finance is going to present at 11, they have all morning to think about how unengaging that presentation is going to be. (Whether or not it actually IS.) They focus on the content of the moment and it gives the presenters an opportunity to frame the conversation how THEY want.
It prevents ducking out. "Well, it's only marketing, surely I can duck out and take care of XYZ..." If you don't know what's next, you don't know if what you're going to miss might be vitally important. At a previous event, attendees wanted agendas so they could schedule time with their families (some had come along for a post-event vacation) during the general session. Good for the family? Sure. Good for the content? No.
It inhibits clock-watching. Presenters finish early or, more often, run over time. Not having an agenda gets rid of the toe-tapping, "He's 3 minutes-and-counting over his allotted time," "When will she be DONE already," sentiments out in the audience--decreasing impatience and increasing attention. Likewise, if a presenter goes "short", the audience isn't left wondering why they didn't take up their full 40 minutes.
It allows for on-the-fly changes. During the middle of an event, we sometimes need to switch a presenter or change the direction of the content based on what is happening in real time. Without published agendas, we're able to do this seamlessly--and the audience is none-the-wiser. Do they know that Presenter X failed to prepare and so we had to substitute Presenter Y? Nope. Do they know that because XYZ happened earlier, we chose to invite the keynote speaker from yesterday back? Nope. Do they know that we're throwing in extra activities because the energy seems low? Nope. They're going with the flow, and we're able to better do our jobs.
Not publishing an agenda may not work for all events--and often a minimal level of detail (when people go to breakouts, when the day begins, etc.) is needed in written form. But when one has the option, don't have a minute-by-minute breakdown of the event available to the public audience.
Driving Clients Crazy: Set in Stone vs. Flexible Events
This certainly isn't on purpose, but some people need everything to be set in stone weeks before an event. We simply don't operate that way.
That doesn't mean that every single element isn't meticulously thought out--it is. What it *does* mean is that an event is a living, breathing creature. Without flexibility it won't necessarily suffocate in its own box, but it can be a fraction of its potential.
Here are the advantages of a flexible event:
- Not having everything set allows you to adjust your presentations/flow to the mood of the audience.
- Sometimes spontaneous activities need to be inserted to increase the energy level of the room.
- Things happen at an event. You want to be able to comment on them, script them in, etc.
- Flexible content allows you to adjust to the knowledge base of the audience. If things are too difficult to understand or too easy the audience is going to check out.
- Sometimes the best ideas come out at the last minute. You don't want to reject something that could be exactly what the event needs just because it wasn't planned weeks in advance.
- Mistakes happen. You need to be able to correct them seamlessly.
Presenters Like Presentations That Are Fun To Present
I guess we've always known this is true in the back of our minds; but if a presentation wasn't fun to present, why would a presenter present it? (Ladies and gentleman, your new tongue-twister.)
We stumbled upon this revelation (ehhem) when consulting with a client about their lunch-and-learn style presentations. They wanted a fun, brain-based presentation that was turnkey; anyone presenting could give a good, engaging presentation--even if they weren't their top choice for a speaker. Then our client said, "Well, if we have a fun presentation, it could make the presenter better. After all, presenters like presentations that are fun to present."
The lightbulb went on!
We're so entrenched in advocating for the audience to be engaged, that we forget that a speaker can become a talking zombie; someone who is just delivering the words and going through the motions without enjoying the experience. The presenters' enjoyment always took a backseat to the audience--and we went forth crafting energizing, brain-based presentations without being aware of the effect it had on the presenter.
It's true, there are some presenters who can make a proverbial silk purse out of a sow's ear--taking a 49 slide deck with 18 bullet points per slide and presenting it in an energetic way. . . but they typically aren't just *presenting*, they're also engaging with jokes and anecdotes and going off the slides, etc. If you had to substitute speakers at the last moment, giving that same presentation wouldn't be nearly as agreeable.
Just as the audience doesn't want to listen to a speaker just reading slide after slide, we can't imagine that that's what speakers want either. Not only does it not provide a creative outlet for them, but not having a presentation that engages the audience deprives a speaker of the critical positive audience feedback--the effervescent bubbling of energy in the room that you feel on stage when you're really *on* and they're really liking what you're saying.
So I guess the point is a humanitarian one: don't just improve your presentations for the sake of the audience, do it for the presenters, too.
Designing a Brain-Based Event: The Power of Competition
Knowledge Bucks: A great way to keep individuals engaged and participating in a less structured session is "Monopoly money" or Knowledge Bucks. This funny-money can be given out when individuals respond to a question, arrive on time, etc. Team members can put them in a designated box, and they are added to the team's total score. These can be tallied during breaks.
Energizers: Have the teams organize a post-lunch cheer, with the most creative, on-point and well-executed cheer receiving the most points. Have a paper-toss where members write questions on paper, crumple them up and toss them around until a designated time period passes and one person from each team must answer the question in their hand--for a certain number of points a piece. Activities like this both contribute to the energy of the room and the team competition.
Leader Board: Have a leader board that shows the tally of team scores for all activities--game shows, knowledge bucks, team cheers, etc. Update it at breaks so teams can see where they stand and to stoke a little competition. This doesn't have to be anything fancy--a grid on a white board or a PowerPoint slide will do nicely.
Designing a Brain-Based Event: Adding Emotion
In the Brain-Based Events Exchange Café--recently presented at e4--we talked about ways to engage an audience at an event and make sure that your message is communicated in a way that people will remember.
Emotion has been proven to increase the rate of recall in events. When there’s an emotional context, the brain secretes adrenaline and this helps to fuse memories. This creates a powerful event where more key information is retained by attendees.
Within our café session, we asked participants to brainstorm ways that they can add emotion into an event. Here are some of the great answers we received:
Share stories: Stories activate the brain and engage us emotionally. A story can be an anecdote or can even be the “story” of a product.
Create a personal connection: Good speakers get audiences to relate to them using rapport, anecdotes, humor, etc. Creating a personal connection could also mean making it possible for people to bring and share their own experiences within an event. Setting their own powerful, highly-personal goals and outcomes.
Incorporate humor: Ellie and Eddie the Eagles are good examples of incorporating humor into an event. You don’t have to have a giant talking eagle co-hosting to engage the audience in a humorous way, though. Jokes, anecdotes, videos, etc. are also ways to add humor.
Create competition: In the Brain-Based Events session, we played an audience-response game show to re-engage participants, but also to create the emotional experience of competition.
Inspiring videos: Hollywood spends millions of dollars producing products that will emotionally connect with an audience. In the right context, an inspirational video can be extremely powerful. (The locker room scene of “Miracle on Ice” comes to mind.)
Use music: Our brains are wired to engage with music. The music you use as the audience walks in, leaves, and reflects/discusses during the event can have a huge emotional impact. On example of musical mis-use? I attended an event where the opening song, as the audience walked in, was “Rainy Days and Mondays (always get me down)”. Talk about setting an inappropriate context for the event!
Scents: We saw scents being used at the e4 event to draw people into areas. Scents can have a powerful emotional connection—the smell of popcorn in the lobby, fresh-baked bread, the sharpness of peppermint etc. Keep in mind, though, that scents are somewhat risky to employ at an event because there can be so many sensitivities, and strong scents can be a trigger for headaches.
Nostalgia: Company heritage pieces are a good example of using nostalgia for emotional impact. Old photos, sound clips, etc. can also be employed.
Novelty: Changing up the program and adding elements that are completely new and surprising can provide an emotional experience.
Photos: There’s a reason that people display “happy snaps” on the morning of the second/third day of an event. It reconnects people with their experience at the event.
Environment of the room: Lighting, seating, staging, etc. can all subtly influence emotion in the room. Dark rooms with close seating create a different feel than an open room with theatrical, flashy lighting.
Interaction: Interacting with the audience at an event can foster an emotional experience… but more on creating interaction later!
Emotional connection with an audience doesn’t have to be complex, and it doesn’t have to be one single emotion. Making an event FUN adds emotion. Having a team competition adds emotion… And that all leads into higher content retention and a more effective event for you and your clients.
Dan Yaman is the Founder and CEO of Live Spark, the event design firm that produced Eddie and Ellie the eagles. Live Spark also consults on presentations and events, designs custom game and audience-response experiences and more. You can check out our blog for more tips and event insights—or check back here for more postings to come.
Designing a Brain-Based Event: Adding Interaction
In the Brain-Based Events Exchange Café--recently hosted at E4-- we talked about ways to engage an audience at an event and make sure that your message is communicated in a way that people will remember. Adding interaction to an event and within presentations is absolutely critical to success.
Studies cite different attention span limits (Dr. Medina stated 10 minutes), but on average, the adult attention span in a live event is from 5-7 minutes.
That means that in most typical presentations, there is going to be a lot of attention atrophy, and the messaging will be lost. So how does one mitigate against this effect in a typical, 60-minute presentation? By adding interactive elements at regular intervals.
During our exchange café, we brainstormed ways to add interaction within a presentation, and here’s what we came up with as a group:
Add a game: In our own presentation, we played a game show. In addition to being a way to review, preview and present the information in a unique way, it also added an element of energy and competition that broke up the content.
Do a skit: At an event we produced, instead of just giving the finer points of coaching, the presenter brought an assistant on stage and modeled the coaching interaction.
Have discussion: Give the audience opportunities during a presentation and an event to reflect and discuss your content with a neighbor or at their tables. Not only does it reinforce content and add interaction, but it also creates personal relevance.
Demonstrate: If it’s a new product presentation, don’t just rattle off bullet point features—have a prototype to show, or things that the audience can “play” with and interact with. If it’s a new process, actually go through the chronology.
Show a video clip: Media is a great way to break up a presentation, add emotion and captivate the audiences’ attention.
Ask questions: When a speaker interacts WITH the audience, it makes they audience accountable for their participation in the presentation. Gathering their opinions, thoughts, misconceptions, etc. makes a presentation more personally relevant.
Switch speakers: While the best-intended panels of mice and men may often go awry, the concept behind a panel or interview or tag-team speakers is a good one. Switching speakers resets the attention clock.
Use different sounds: When this was brought up in our session, it referred mostly to the modality of a person’s voice—varying tone and timbre to be a dynamic, continually engaging speaker. However, using music, sound effects, etc., could be a way to add novelty and re-engage the audience.
Add activities: An audience wants to play. Participating in hands-on activities not only increases interactivity and extends the attention span, but it also gives the opportunity to practice with key concepts and content.
Tell a joke: Humor is a wonderful way to re-engage the audience, because it evokes a strong emotional response (also causing the brain to secrete chemicals that aid in binding memory). Getting the audience to laugh is a great way to keep their attention. (This is another reason why we use live animated characters, like Ellie and Eddie the Eagles.)
Tell stories: Speaking of emotional engagement… A good story can captivate attention far beyond the typical attention span, because that’s how we’re wired to receive information, process and learn.
Dan Yaman is the Founder and CEO of Live Spark, the event design firm that produced Eddie and Ellie the eagles. Live Spark also consults on presentations and events, designs custom game and audience-response experiences and more. You can check out our blog for more tips and event insights—or check back here for more postings to come.
Why we Love Steve Jobs
Our office gathered around a laptop (yes, a Mac) to watch Mr. Jobs announce new iTunes, Apple TV, and iPod Touch (among other) upgrades. As we listened to him speak, it became abundantly clear that he's a walking best practice for presentations.
Not that this is revolutionary, much has been made at websites like Presentation Zen, etc. about the clean, clear way that Mr. Jobs presents.
He:
Has clean slides with lots of "white" space.
His slides are so simple, in fact, that the average presenter would be tempted to add just a bit more. A few talking points, perhaps? Alas, the simplicity is crucial. The slides are easy to understand, impactful and resonate INSTANTLY with the audience.
He is a great technical speaker.
There's a lot of training that goes into a speaker being seen as "down to earth". It's a hallmark of practice that Mr. Jobs presents with such ease, and so that everyone--from your average at-home blogger, to a shareholder, to a technician, to the consumer--can understand the message. Not only is his message colloquially phrased, but he has genuine passion evident in his speaking. Rehearsed/fabricated (we think not) or not, it makes the presentation that much more compelling.
Has a great process for learning.
Mr. Jobs presents the features/benefits of his product, then he demonstrates how it works, then he recaps the features and benefits. Not only does this change the way the information is presented--making it more engaging--but it also reinforces the learning. He'll take out a product and demonstrate the physical process of a procedure on stage. This connects all the dots--from features to function.
Whether you're an Apple user or not, there's no denying that Steve Jobs does one heck of a job presenting his products. It's a style we could all afford to emulate in internal OR external presentations.